Widerrufsrecht
At Fairway Spices & Vanilla, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return under the conditions below.
Returns
Customers may return unopened and unused products within 14 days of receiving the order.
To be eligible for a return:
- Products must remain unopened and unused
- Products must be returned in their original packaging
- Products must be in resalable condition
Return Shipping
Return shipping costs are the responsibility of the customer.
Refunds
Once the returned products have been received and inspected, a full refund will be issued to the original payment method within a reasonable timeframe.
Non-Returnable Items
For hygiene and food safety reasons, opened food products and used items cannot be returned or refunded.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery
Please include:
- Your order number
- Photos of the damaged product or package
- A description of the issue